SUPERVISOR - FRONT DESK

Seminole Hard Rock Hotel & Casino - Tampa, FL

Full-time - Entry Level

Tampa, FL

Accommodation

About the position

The Supervisor-Front Desk is responsible for managing and coordinating the activities of guest service representatives to ensure guest satisfaction while motivating and encouraging staff to provide high-quality guest service. This role involves assisting staff with expediting problem payments, following up with guests regarding satisfaction, processing guest check-ins, and managing payment types. The supervisor will also coordinate with various departments to resolve guest issues and ensure smooth operations at the front desk.

Responsibilities

• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Set up accurate accounts for each guest upon check-in.
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Block rooms in the computer and identify designated requirements and requests.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to accounting specifications.
• Assist management in training, motivating, and coaching employees.
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.

Requirements

• Must have High School Diploma, Associates Degree in Hotel Management or related field preferred.
• One (1) year of full service Front Desk/Hotel Operations experience in a supervisory role.
• Must be able to manage multiple tasks with attention to detail.
• Must have strong communication skills, phone etiquette and exceptional guest service skills.
• Must possess computer skill to include MS Office/AS400.
• Must be able to work standing/sitting for long periods of time.
• Must be able to work nights, overnights, weekends, and holidays.

Benefits

• Medical, Dental, Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity