Supervisor, Human Resources Delivery Services - Data Management

$80,510 - $107,340/Yr

Lumen Technologies - Nashville, TN

Full-time - Mid Level

Nashville, TN

Telecommunications

About the position

The Supervisor of Human Resources Delivery Services for the Data Management Team at Lumen is responsible for overseeing and enhancing HR data management processes. This role involves managing daily operations, ensuring accurate employee data input, and adhering to data governance policies. The supervisor will leverage data insights to identify trends and improve operational quality and efficiency.

Responsibilities

• Lead, supervise and motivate the Data Management team, providing guidance, training, support and performance feedback.
• Ensure the accurate and timely input of employee data, such as new hires, re-hires, and changes, into HR systems.
• Establish, document and enforce data standards and protocols to ensure consistent, high-quality data across all HR systems.
• Conduct regular data audits to identify and correct inaccuracies, ensuring data integrity and compliance with company policies and legal regulations.
• Ensure compliance with all relevant data privacy regulations and internal company policies regarding the handling and protection of sensitive HR data.
• Identify opportunities for process improvements and automation within data workflows to increase efficiency and reduce errors.
• Develop and maintain data entry documentation and training materials as necessary.
• Partner with the HRIS team to ensure that all HR data systems are functioning effectively and to implement enhancements.
• Manage escalations ensuring prompt resolution and conduct root cause analysis and implement solutions as applicable.
• Develop and implement data governance policies, procedures, and standards in collaboration with HRIS, HRIT and other relevant departments.
• Prepare and present regular reports to leadership team on performance metrics to provide trends, insights and recommendations on areas for improvement.
• Participate in cross-functional projects and initiatives.

Requirements

• Bachelor's degree in human resources, Business, Information Systems, or related field; or equivalent experience.
• Minimum of three years of experience in Human Resources in a Data Entry or Shared Services environment.
• Proficient in HR systems, SuccessFactors a plus.
• Ability to lead, coach, and develop high-performing teams.
• Knowledge of HR data privacy regulations and compliance requirements related to data management activities.
• Demonstrated experience in utilizing data to identify and drive process improvements, automation, and innovation initiatives, and using data to measure impact and outcomes.
• Strong analytical, problem-solving, and decision-making skills.
• Customer-centric mindset, with a passion for delivering a positive and consistent employee experience.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to work in a fast-paced, dynamic, and changing environment with agility and resilience.

Benefits

• Health insurance
• Life insurance
• Voluntary lifestyle benefits
• Short-term incentives
• Sales compensation
• Comprehensive benefits package