Supervisor Inflight

About the position

The Supervisor Inflight oversees employee engagement and daily operations at Alaska Airlines. This includes supporting the Flight Attendant (FA) group by ensuring the Service Framework is performed and executed and providing FAs with resources and information needed for success. This position is responsible for assisting in the operation by meeting inbound and outbound flights, problem solving, mitigating delays, meeting, or exceeding performance objectives, including safety, reliability, and customer satisfaction. As a people leader, the Supervisor will maintain consistent applications of company and contractual policies as they related to FAs in all domiciles.

Responsibilities

• Supervise and direct work of all Flight Attendants based and traveling through the hub to ensure safe and efficient operations are met; this includes regulatory compliance, customer service, performance, and reliability objectives.
• Demonstrates commitment to Alaska's flight attendants by providing superior customer service, uphold professional standards, and perform their job defined by company policy and the Flight Attendant Manual (FAM); this includes ensuring frontline employees are supported and recognized by meeting time-sensitive team member expectations.
• Supervise the execution of, and on-going adherence to, new or existing policies and procedures by ensuring Flight Attendants are up to date on required training, bulletins, company updates, and required tools.
• Drive engagement initiatives to create a culture based on the Care Framework.
• Coach and mentor Flight Attendants through effective and ongoing feedback.
• Sustain Flight Attendant appreciation and recognition initiatives.
• Develop people through effective performance management and ongoing feedback focusing on coaching in the moment and in the following areas: attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict.
• Investigate and report delays and irregular flight activity and propose solutions in how to avoid such delays in the future.
• Create a culture of accountability by see it, own it, and change it.
• Influence team culture through positive actions, presence, and reinforcement of behaviors.
• Engage with Flight Attendants at outbound and inbound flights.
• Take initiative to address problems and implement improvements.
• Lead and participate in additional project work.
• Liaise with other departments or the Federal Aviation Administration (FAA) when specific flight attendant information as requested.
• Performs other duties as assigned.

Requirements

• 3 years of customer service experience.
• 2 years of airline or leadership experience.
• Must be able to clear the pre-employment DOT testing & background check process.
• Bachelor's degree, or an additional two years of training/experience in lieu of this degree.
• Ability to complete Alaska Airlines' initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training.
• Able to reach 80 vertical inches while wearing shoes and/or standing on your toes.
• Able to swim 90 feet assisted with a life vest.
• Must be able to lift up to 35lbs.
• Must be able to meet the company's grooming, uniform and appearance standards.
• Able to demonstrate the physical ability to perform the duties of a flight attendant.
• Possess and/or obtain a current passport with unlimited access in and out of the United States. Employees with non-U.S. passports also will need any appropriate travel documentation.
• Must be able to fly unrestricted in and out of all countries within which Alaska Airlines operates.
• Ability to write routine reports and correspondence.
• Ability to interpret a variety of instructions furnished in written, oral, and schedule forms.
• Proven ability to problem solve and deal with ambiguity, while offering effective solutions in the moment.
• Proven ability to coach, mentor, and lead frontline employees in an engaging, positive, and constructive manner.
• Ability to work independently and as a team player by enthusiastically working towards continuous improvement in the operation.
• Able to demonstrate the physical ability to be on your feet for long periods of time.
• Ability and willingness to fly as a crew member as needed, including during irregular operations, and inclement weather conditions.
• Ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.).
• High school diploma or equivalent.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Nice-to-haves

• 3 years of Inflight experience.
• Experience preparing verbal and written investigative reports.
• Knowledge of aviation industry.
• A Bachelor of Arts or a Bachelor of Science degree.

Benefits

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off