Supervisor, Medical Office

Hackensack Meridian Health - Edison, NJ

Full-time - Mid Level

Edison, NJ

Hospitals

About the position

The Supervisor, Medical Office at Hackensack Meridian Health plays a crucial role in overseeing the clerical and clinical teams within the practice. This position is responsible for ensuring smooth office operations, managing billing practices, and serving as a liaison between the practice administrator, providers, and team members. The Supervisor is expected to lead by example, maintain patient satisfaction, and support the overall mission of transforming healthcare.

Responsibilities

• Oversees team members and leads by example to ensure patients and visitors are greeted in a prompt, courteous and helpful manner.
• Monitors flow of patients within the office and ensures that team members and patients are aware of delays.
• Develops and enforces team member work assignments and maintains master work schedule.
• Works with practice administrator in developing and implementing goals and objectives.
• Oversees office operations and ensures functions are being completed.
• Assists in the recruitment, development and supervision of team members.
• Assists in overseeing the billing practices within the office.
• Ensures that key functions are completed timely and accurately, including accurate data entry of demographic information, charge and payment posting, and end of day procedures.
• Keeps abreast of reimbursement procedures and insurance requirements and communicates necessary information to team members.
• Runs billing reports regularly and keeps aware of visit data.
• Assists with monthly report preparations with new patient volumes, expense variances, OT explanations, and revenue.
• Ensures that collected monies are stored safely according to practice protocol.
• Coordinates activities between clinical and clerical team to promote teamwork and facilitate intra-office communication and problem solving.
• Ensures office has adequate inventory while monitoring purchases to ensure approved vendors are utilized and orders remain within budget parameters.
• Assists practice administrator with addressing facility issues through coordination of property work orders and repairs as needed.
• Follows appropriate protocol for engaging vendors’ services and provides timely follow up of invoice processing.
• Adheres to HMH Organizational competencies and standards of behavior.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Prior supervisory experience or minimum two years experience in a medical office, and two years progressively responsible clerical/secretarial experience involving public contact.
• Excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized and flexible.
• Computer skills including Microsoft Excel and Word.

Nice-to-haves

• Secretarial science education or Associates degree in health or business administration, or equivalent work experience, preferred.
• EMR experience preferred.

Benefits

• Competitive benefits package including health insurance, retirement plans, and paid time off.