Supervisor, Mortgage Origination

$72,010 - $92,310/Yr

Navy Federal Credit Union - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Credit Intermediation and Related Activities

About the position

The Supervisor of Mortgage Origination is responsible for overseeing and coordinating mortgage loan origination processes for purchases and refinances within a specific section of Mortgage Production. This role includes training staff to ensure compliance with loan product requirements and regulations, managing workflow and productivity, and supervising team members to meet production goals and service level agreements.

Responsibilities

• Supervise and direct operations to ensure production goals, service level agreements and corporate objectives are met
• Identify, initiate, and drive change strategies to improve departmental efficiencies
• Collaborate with various levels of staff as well as processing/closing teams to ensure purchase and refinance loans are closed expeditiously with appropriate documentation
• Review and evaluate mortgage purchase and refinance loan applications to ensure viability and compliance with Federal and Navy Federal guidelines
• Review loan files for accuracy of estimated closing costs and initial loan rate/point structure
• Audit for SLA, accuracy, and documentation completion for 'Green Light' transfer to PC team
• Provide assistance and direction on complex/unique or unusual loans
• Resolve escalated member issues and problems
• Train team members and/or peers on functional processes and procedures
• Ensure compliance with documentation and disclosure requirements
• Identify and resolve issues with closing attorney/agent, realtor, or other related party
• Work with Mortgage Trainers to receive and distribute current information regarding loan program changes
• Analyze changes in policies, procedures, and products; determine the impact on the functions of the section
• Monitor daily production reports, for 'action items', driving purchase and refinance loan production and staff work volume
• Assist with marketing efforts and promotional activities for members and real estate professionals through financial presentations and local events
• Perform supervisory/managerial responsibilities including coaching, counseling, and documenting employee performance
• Prepare and conduct performance appraisals
• Lead recruiting efforts for effective selection of new section team members
• Ensure compliance with all HR related policies, practices, and procedures
• Direct ongoing training for staff; coach, evaluate, and provide corrective guidance
• Provide input on budget requirements for Annual Financial Plan
• Ensure efficiency of operations, identify operational issues, and make recommendations for improvement

Requirements

• Working knowledge of Navy Federal mortgage products, services, programs, policies, and procedures
• Working knowledge of conventional, FHA, VA loans & RESPA guidelines
• Experience working in a high volume, fast paced environment
• Experience in compliance analysis
• Experience in leading, guiding, and mentoring others
• Ability to interpret and apply regulations, instructions, and procedures
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective organizational, planning and time management skills

Nice-to-haves

• Familiarity with financial institution and mortgage lending practices, principles, and regulations
• Bachelor's Degree in Business Administration or the equivalent combination of training, education, and experience

Benefits

• Highly competitive pay
• Generous benefits and perks
• Hybrid workplace options