Supervisor, Mortgage Underwriting

Navy Federal Credit Union - Winchester, VA

Full-time - Mid Level

Winchester, VA

Credit Intermediation and Related Activities

About the position

The Supervisor of Mortgage Underwriting at Navy Federal Credit Union is responsible for planning, supervising, and directing the daily activities of the mortgage underwriting staff. This role involves collaborating with management to align departmental activities with organizational goals, overseeing comprehensive analyses related to operational functions, and establishing performance standards. The supervisor will also provide expert advice on mortgage underwriting and act as an alternate member of the Credit Committee.

Responsibilities

• Supervise, plan, direct, coordinate and review the work of Mortgage Underwriters engaged in the review and investigation of members' mortgage and equity loan applications to ensure accuracy, integrity and quality.
• Inform management and staff on changes to State/Federal law as well as NFCU, investor, and government agency guidelines.
• Conduct quality review audits of loan files and documents to ensure adherence to all regulations and requirements.
• Review and adjust workload; oversee staff availability throughout the day to ensure member service standards are met.
• Act as liaison to other areas of the organization with whom supervised area interacts to resolve issues/problems.
• Supervise the implementation of procedures, policies, and strategies to optimize Navy Federal's underwriting programs and practices in support of company goals.
• Recommend procedural changes and plan, organize and implement these changes.
• Oversee and monitor the underwriting and review process, communications, and activities to ensure compliance with appropriate state/federal law as well as NFCU, investor, and government agency guidelines.
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics; interpret results of analysis; present recommendations, alternatives and implications to management.
• Serve as mentor/trainer and provide guidance and assistance to team members.
• Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements.
• Research, gather and synthesize data; present conclusions and recommendations to management and/or team members.
• Drive continuous process improvement to increase member experience quality and maintain high operational efficiency.
• Act as manager in the incumbent's absence.
• Perform other duties as assigned.

Requirements

• Advanced knowledge of Underwriting, Mortgage law and regulations, and government agency guidelines.
• Advanced knowledge of mortgage products such as mortgage loans, equity loans, and refinancing.
• Experience in Underwriting.
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals.
• Experience in supervising and leading employees.
• Experience working with all levels of staff, management, stakeholders, and vendors.
• Advanced knowledge of applicable federal and state laws, rules and regulations.
• Working knowledge of banking/financial industry trends, products and services.
• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies.
• Advanced verbal and written communication skills.
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully.
• Advanced skill exercising initiative and using good judgment to make sound decisions.
• Effective word processing and spreadsheet software skills.
• Advanced organizational, planning and time management skills.
• Advanced skill in producing desired results and achieving goals and objectives.
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely.
• Effective research, analytical, and problem solving skills.
• Bachelor's degree in Business Administration, or related field, or the equivalent combination of training, education, and experience.

Nice-to-haves

• Working knowledge of NFCU's products, services, programs, policies, and procedures.
• Significant experience in a financial organization including the extension of credit and risk management.
• SAR and DE.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the Best Companies for Latinos to Work for 2024
• Awards for being a top workplace for various demographics and categories.