Supervisor of Clinic Operations

Advocate Aurora Health - Hartford, WI

Full-time

Hartford, WI

Hospitals

About the position

The position involves supervising the day-to-day activities of non-physician staff within a medical group, ensuring high productivity levels. The supervisor continuously monitors the functioning of the medical group and revises operational procedures as necessary. Responsibilities include overseeing all functions of the medical group, such as reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. The supervisor establishes effective policies and procedures for each area and updates them as necessary. Additionally, the role includes scheduling non-physician staff, acting as a liaison between non-physician staff and physicians, and maintaining effective working relationships with group physicians. The supervisor also oversees accounts payable processing, performs human resources responsibilities, and ensures compliance with the organization's Code of Ethical Conduct.

Responsibilities

• Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity.
• Continuously monitors the functioning of the medical group and revises operational procedures as necessary.
• Oversees all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
• Establishes effective policies and procedures for each area, updating as necessary.
• Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
• Establishes and maintains effective working relationships with group physicians.
• Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completing performance reviews and overall staff morale.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and ensuring compliance with applicable policies, regulations, and laws.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.
• Typically requires 3 years of experience in a similar medical practice setting.
• Thorough knowledge of physician billing, accounting, and general medical office procedures.
• Basic knowledge of medical procedures normally associated with a clinic setting.
• Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.