Supervisor (Part-time) Penn State Berks

About the position

The part-time Supervisor at Barnes & Noble College will play a crucial role in providing outstanding customer service and supporting the management team. This position involves overseeing team members, ensuring operational efficiency, and maintaining a high standard of service within the store. The Supervisor will be responsible for coaching staff, resolving customer issues, and acting as the Manager-on-Duty in the absence of upper management.

Responsibilities

• Spend the majority of time on the sales floor delivering, coaching, and modeling exceptional customer service.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and complaints, escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.

Requirements

• 2+ years' experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age to be considered for employment.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Benefits

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits