Supervisor (Part-time)

Barnes & Noble Education-posted about 1 year ago
Part-time • Entry Level
Dallas, TX
501-1,000 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The part-time Supervisor at Barnes & Noble College plays a crucial role in providing outstanding customer service and supporting the management team. This position involves overseeing team members, ensuring operational efficiency, and maintaining a high standard of service within the store. The Supervisor will work directly with customers in an academic environment, helping to resolve issues and enhance the shopping experience.

  • Spend the majority of time on the sales floor delivering, coaching, and modeling exceptional customer service.
  • Train and oversee the daily work activity of team members in one or more departments.
  • Maintain a working knowledge of all departments to provide support and guidance to customers and team members.
  • Help resolve customer issues and complaints, escalating problems to management when necessary.
  • Assist in the daily operation of the store and act as the Manager-on-Duty in the absence of the manager.
  • Assign work and provide direction to team members to manage multiple projects effectively.
  • Process sales transactions involving cash, credit, or financial aid payments as needed.
  • 2+ years' experience in a retail setting preferred.
  • Minimum of 18 years of age to be considered for employment.
  • High school diploma/GED preferred.
  • Outstanding customer service skills to match customers to products.
  • Basic reading, writing, and accounting skills required.
  • Excellent customer service and communication skills needed.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.
  • Get paid sooner! Daily Pay earned wage access is available to all store employees.
  • Employee Discount
  • Paid sick time (accrued based on time worked)
  • Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
  • Commuter Benefits
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