Supervisor, Program Management

$41,000 - $61,500/Yr

Eversana - Chesterfield, MO

Full-time - Mid Level

Chesterfield, MO

5,001-10,000 employees

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Supervisor, Program Management is responsible for overseeing the daily operations of a team within the Patient Services department at EVERSANA. This role involves managing workflow, performance, and team development while ensuring compliance with key performance indicators and contractual obligations. The Supervisor plays a crucial role in enhancing customer and client satisfaction and collaborates with leadership to develop policies and procedures, as well as recommend operational improvements.

Responsibilities

• Manage day-to-day operations of the team.
• Ensure onboarding and training of team members on departmental policies and procedures.
• Identify and execute cross-training opportunities.
• Schedule staff according to program business needs.
• Coach and develop direct reports through team huddles and one-on-one meetings.
• Serve as a point of escalation for customer complaints requiring higher expertise.
• Interface with clients regarding operational performance as per program setup.
• Evaluate the efficiency, productivity, and accuracy of the team and implement improvements.
• Promote and implement effective teamwork across all levels of the organization.

Requirements

• GED/High School Diploma with 10 years' experience or Associate's Degree with 8 years' experience.
• Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with managed care, prescription benefits, medical billing, reimbursement, and/or pharmacy.
• Strong written and verbal communication skills.
• Advanced problem-solving skills with attention to detail.
• Experience resolving challenging customer relation issues professionally.
• Ability to work with multiple stakeholders in a fast-paced environment.
• Capable of working flexible hours based on business needs.

Nice-to-haves

• Bachelor's Degree in Life Sciences, Pharmacy, or Business-related discipline.
• Previous supervisory experience.

Benefits

• Competitive salary range of $41,000 to $61,500 based on experience and qualifications.