Supervisor, Project Coordinators

Trimark International Limited - Houston, TX

Full-time - Mid Level

Houston, TX

Professional, Scientific, and Technical Services

About the position

The Supervisor, Project Coordinators at TriMark USA is responsible for overseeing the Project Coordinator team, ensuring effective project execution and high levels of customer support. This role involves managing staffing levels, providing training, and collaborating with other departments to facilitate seamless project delivery. The position is based in Houston, TX, and operates in a full-time hybrid work environment.

Responsibilities

• Manage all Project Coordinators, ensuring effective utilization of resources and proper execution of projects.
• Evaluate staffing levels and make recommendations for resource allocation as needed.
• Assist in onboarding and training new hires within the department, focusing on account coordination and customer service.
• Work with other managers to strategize on best practices for project execution and customer support.
• Collaborate with vendors to resolve issues related to pricing, shipment tracking, and credits processing.
• Ensure timely and accurate processing of orders, expediting equipment delivery to meet project lead times.
• Provide weekly communication on project installation dates and ensure accurate backlog reporting.
• Oversee timely project billings and closeout processes.
• Respond to customer requests promptly and effectively, ensuring a high level of customer satisfaction.
• Ensure completion of cut sheet books, service manuals, equipment start-up, and training schedules.
• Cultivate a culture of superior customer service through leadership and example.

Requirements

• Associate's degree, or equivalent military or practical experience.
• 5+ years of experience in customer service and project coordination roles.
• 1 - 3 years of experience with Windows Server environments.
• Previous experience in the foodservice industry preferred.
• 3+ years of experience developing and leading training initiatives in a sales/service environment.
• CFSP Certification preferred.
• Team management and leadership experience.
• Ability to successfully pass a background check post offer acceptance.

Nice-to-haves

• Basic understanding of IT infrastructure and construction practices.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Tuition reimbursement
• 401(k) matching
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program