Supervisor, Quality Optimization (Onsite)
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About The Position
Develops and implements strategies that support cc and operational processes. Directly supervises senior level associates, maintaining effective staffing levels through appropriate selection, training, coaching and development activities. Provides support to Contact Center, Operations, and Legal Counsel with all strategic initiatives and projects impacting the team. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis. Additionally, this position maintains positive business relationships with high-level personnel, agents, internal departments, vendors, and legal counsel.
