Supervisor, Real Estate Lending Risk Management

$95,000 - $159,675/Yr

Navy Federal Credit Union - Pensacola, FL

Full-time - Mid Level

Pensacola, FL

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Supervisor of Real Estate Lending Risk Management at Navy Federal Credit Union is responsible for overseeing the activities of the Real Estate Lending (REL) Risk Management functions. This role ensures that all work performed is timely and accurate, adhering to applicable federal regulations, mortgage lending guidelines, and Navy Federal's internal policies. The supervisor will support the REL Risk Management team to ensure that processes and procedures align with departmental and organizational objectives. This includes adjusting work assignments and managing fluctuations in work volume to maintain the effectiveness of risk management programs, risk analytics, and business operations. The supervisor will also be responsible for recording, tracking, and monitoring documentation issues and productivity, providing leadership and guidance on staff training regarding procedures. In this role, the supervisor will identify and implement tools, methods, and programs to mitigate operational and regulatory risks, thereby improving risk exposure. They will oversee the completion of monthly reports and files presented to management, responding promptly to inquiries from senior management. The supervisor will monitor work volume and multiple risk management work queues, adjusting assignments as necessary to meet regulatory deadlines. They will assist management in identifying and developing innovative initiatives for process improvements to sustain and enhance REL risk management. Additionally, the supervisor will serve as the point of contact for Risk Management Specialists, resolving escalated questions from members, staff, and management. Staying abreast of changes in the mortgage risk industry, including rules, regulations, and best practices, is crucial. The supervisor will establish and monitor qualitative and quantitative measures to meet mortgage risk and fraud goals, aligning them with the business strategy. They will analyze and compile statistical reports for management and partner with various business units to assess and support organizational risk mitigation needs. The role also involves providing administrative support for projects related to risk management and fraud detection, coordinating training for users regarding change management processes, and ensuring compliance with statutory requirements and Navy Federal policies.

Responsibilities

• Supervise the day-to-day activities of REL Risk Management functions to ensure timeliness and accuracy of the work performed and adherence to applicable federal, mortgage lending, and Navy Federal Credit Union regulations and guidelines.
• Identify and implement tools, methods, and programs to identify and mitigate operational and regulatory REL risks to improve risk exposure.
• Oversee completion of monthly reports and files presented to management; respond promptly to inquiries from senior management.
• Monitor work volume and multiple risk management work queues; adjust work assignments to meet work volume fluctuations and regulatory deadlines.
• Assist management to identify and develop innovative, creative, and strategic initiatives for process improvements to sustain and improve REL risk.
• Serve as point of contact for Risk Management Specialists to resolve escalated questions from members, staff, and management.
• Monitor work volume and schedule adherence using workforce management systems/tools to identify gaps and meet production objectives, address staffing issues.
• Stay abreast of mortgage risk industry changes to include rules and regulations, best practices, and trends; communicate changes to staff as appropriate.
• Establish and monitor qualitative and quantitative measures to meet mortgage risk and fraud goals to align with business strategy.
• Analyze and compile statistical reports weekly, monthly, annually for Management.
• Partner with staff, senior management, and other business units and functions to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions.
• Assist with establishing Risk and Control Self-Assessments (RCSAs), Controls Testing to evaluate control effectiveness and identify control failures to minimize risk exposures.
• Provide administrative support for projects and initiatives related to risk management, and/or fraud detection/prevention.
• Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates.
• Supervise the identification and remediation of control deficiencies, develop solutions to strengthen controls, and oversee corrective actions to aid management decisions.
• Stay abreast of regulatory compliance standards, new and developing risk trends and best practices.
• Provide feedback to ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations, and values.
• Ensure risk control recommendations/solutions to support optimal internal/external exam/audit preparedness.
• Contribute to a culture of collaboration by actively working across business lines and sharing knowledge.

Requirements

• Advanced knowledge of operational and regulatory risks and controls, including knowledge of risk management techniques from both detection and mitigation perspectives.
• Experience leading and managing an analytics and risk operation team, preferably in a large financial institution, including operational and regulatory risk controls.
• Experience in managing audits working with internal audit and external examiners.
• Significant experience managing multi-dimensional teams and projects which involve organization, holding strategy and status meetings, planning, motivating, and managing the work of participants.
• Experience in managing risk and/or compliance related activities in financial services or other relevant industry.
• Experience demonstrating thought-leadership, initiative-taking, decision making and creativity in solving business problems.
• Significant experience working with cross-functional teams and leading projects.
• Advanced risk assessment methodology and systems skills.
• Demonstrated leadership skills and the ability to guide others and prioritize multiple duties to achieve results in a multi-tasked, time sensitive office environment.
• Effective organizational, planning and time management skills.
• Advanced analytical/quantitative, reconciliation and deductive reasoning skills.
• Advanced skill building effective relationships with all levels of staff, management, stakeholders, and vendors, through rapport, trust, diplomacy, and tact.
• Effective verbal, written, interpersonal, and presentation skills to communicate clearly and concisely technical and non-technical information to all levels of management.
• Advanced word processing and spreadsheet software skills.
• Bachelor's Degree in a related field or the equivalent combination of education, training, and/or experience.

Nice-to-haves

• Working knowledge of NCUA and FFIEC regulations, COSO, and other risk frameworks a plus.
• Knowledge of Navy Federal's functions, philosophy, products, and services.
• Risk Management or Regulatory Compliance Certification such as ICBBR, FRM, or NCCO.

Benefits

• Competitive salary range of $95,000 - $159,675 per year.
• Comprehensive health insurance coverage.
• 401(k) retirement savings plan with matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.
• Flexible scheduling options.
• Employee discounts on various products and services.