Supervisor Region Operations

$80,510 - $107,340/Yr

Lumen Technologies - West Saint Paul, MN

Full-time - Mid Level

West Saint Paul, MN

Telecommunications

About the position

The Supervisor Region Operations role at Lumen involves managing technicians in specific service areas to ensure quality residential and business communications services are delivered profitably. The position emphasizes developing a knowledgeable, customer-focused team that promotes Lumen's products and services while exceeding customer expectations. The role requires effective management of daily operations, training, and collaboration with contractors and union representatives.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians.
• Serve as the single point of contact between Lumen and Contractors to resolve issues during construction and maintenance.
• Train, coach, and develop employees on new processes, quality standards, customer contact, safety, and technical skills.
• Lead a team of technicians to meet attendance and performance standards.
• Represent Lumen with customers and governmental agencies.
• Collaborate with the union to achieve a win-win working relationship.
• Motivate the team for continuous improvement and maximum performance.

Requirements

• 4+ years of experience managing teams within a telecom technical environment.
• Strong skills in employee development, including training, coaching, and mentoring in a union environment.
• Proficient in computer skills including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services.
• Fundamental understanding of services and products offered by Century Link.
• Knowledge of the splicing and construction process for the telecommunication industry.
• Ability to work consultatively with others, establishing rapport and customer-focused behavior.
• Experience in a multi-tasking, result-oriented position in a deadline-focused department.
• Bachelor's degree or equivalent education and experience.

Nice-to-haves

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.

Benefits

• Health insurance
• Life insurance
• Voluntary lifestyle benefits
• Short-term incentives or sales compensation
• Long-term incentives for Director and VP positions
• Comprehensive benefits package enhancing physical, mental, emotional, and financial wellbeing.