Supervisor Retail

$37,440 - $47,840/Yr

CVS Health - Laguna Beach, CA

Part-time,Full-time - Entry Level

Laguna Beach, CA

10,001+ employees

Health and Personal Care Retailers

About the position

The Retail Supervisor is responsible for overseeing daily operations in a retail store, ensuring excellent customer service, and driving sales growth. This role offers an opportunity for individuals to develop their leadership skills and advance their retail careers.

Responsibilities

• Manage the store's front-of-house operations, including supervising sales associates, cashiers, and customer service representatives.
• Provide exceptional customer service by greeting customers, answering questions, and resolving any issues promptly and professionally.
• Assist with sales and promotions, including negotiating prices and selling products effectively.
• Ensure accurate cash handling, manage cash registers, and balance tills regularly.
• Conduct inventory management, including ordering stock, receiving deliveries, and maintaining store displays.
• Manage the wireless sales area, including stocking and maintaining inventory.
• Lead by example, demonstrating excellent phone etiquette and maintaining a positive attitude.
• Develop and implement strategies to increase sales and improve customer satisfaction.
• Collaborate with the management team to achieve sales targets and improve store performance.
• Train and mentor sales associates, providing constructive feedback and coaching.
• Monitor and maintain store appearance, including cleanliness and organization.

Requirements

• Prior experience as an Assistant Manager or in a similar leadership role is essential.
• Proven experience in retail sales, cash handling, and customer service.
• Experience with stock management, including ordering and receiving stock, is highly desirable.
• A background in wireless sales is a significant advantage.
• Excellent communication and leadership skills are necessary to effectively manage and motivate a team.
• Ability to work a flexible schedule, including weekends and holidays, is required.
• Strong negotiation and sales skills are vital to driving sales growth.
• Previous experience with cash registers and basic computer skills are necessary.

Nice-to-haves

• Customer service experience of 1 year (Preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance