Supervisor SMG Call Center
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About The Position
Signature Healthcare is Southeastern Massachusetts' premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients. Under the direction of the Director Patient Services and/or Manager Call Center supervises the daily operations of the Call Center Department. Provides direct supervision over functional unit. Responsibilities include staff scheduling, to maintain appropriate staffing levels. Is involved with interviewing and selection of new staff, provides orientation and training to new staff. Makes recommendations for manpower planning and development. Participates in evaluation and counseling of staff. Has some system knowledge in the managing of Hunt Groups, voice mail and telephone issues, being aware of appropriate personnel when systems fail.
