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Supervisory Contact Representative
United States Department of the Treasury - Fresno, CA
posted 2 months ago
About the position
The Supervisory Contact Representative position at the Department of the Treasury involves managing a team within the Taxpayer Services Division, specifically in the Fresno Accounts Management Service Center. The role focuses on overseeing work processes, evaluating employee performance, and ensuring high-quality service delivery to taxpayers. As a Front Line Manager, the incumbent will be responsible for planning, assigning, and reviewing work, as well as providing guidance and training to subordinates.
Responsibilities
- Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work.
- Assign work to subordinates based on priorities and the capabilities of employees.
- Evaluate work performance of subordinates and make recommendations for recognition or disciplinary action.
- Provide advice, counsel, or instruction to employees on work and administrative matters.
- Interview candidates for positions within the organization/unit and recommend appointments, promotions, or reassignments.
- Hear and resolve complaints from employees and refer grievances as appropriate.
- Effect minor disciplinary measures and recommend actions in more serious cases.
- Identify developmental and training needs of employees and arrange for necessary training.
- Initiate ways to improve production, work processes, and the quality of work directed.
Requirements
- One year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service.
- Demonstrated management/leadership experience applying management techniques, methods, theories, principles, or labor relations concepts.
- Experience applying regulations and official guidance to oversee planning and implementation of technical programs.
- Experience applying communication techniques to interact effectively with internal and external customers.
Nice-to-haves
- Experience in project/program management or as a team lead.
- Technical advisory experience in a relevant field.
Benefits
- Health insurance
- Paid holidays
- Flexible scheduling
- Telework eligibility
- Professional development opportunities
