Supervisory Information Technology Specialist

$108,003 - $140,408/Yr

Department Of Justice - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Justice, Public Order, and Safety Activities

About the position

This position is responsible for independently providing planning, designing, executing, and supervising Information Technology (IT) programs, projects, and work involving a variety of IT specialist areas which support the information management needs of the District of Minnesota. The IT environment includes personal computers, routers, switches, bridges, a wide area network and local area network, operating systems, and case management systems. Responsibilities will increase, and assignments will become more complex as your training and experience progress.

Responsibilities

• Directly supervising subordinate staff, planning work to be accomplished by subordinates, setting goals and priorities, and preparing schedules for completion of work.
• Providing technical advice and assistance to resolve problems referred by staff.
• Providing leadership, developing, evaluating, and improving IT support to promote overall district effectiveness and efficiency.
• Managing/distributing workload, participating in the hiring process, resolving grievances and complaints, developing performance plans, and counseling employees regarding their progress.
• Providing customer support services including installation, configuration, troubleshooting, customer assistance, and training.
• Performing advanced and complex informational systems design, development, test, and implementation of new applications to meet the needs of the United States Attorney.
• Monitoring network capacity and performance.
• Performing network diagnostics and resolving network problems.
• Performing tasks associated with the day-to-day operation.

Requirements

• Must be a U.S. Citizen or National.
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication including fingerprint, credit and tax checks, and drug testing.
• Must be registered for Selective Service, if applicable.
• If selected, may be required to complete a one year probationary period.
• Must meet all qualification requirements within 30 days after the closing date of this announcement and before placement in the position.

Nice-to-haves

• Experience in evaluating and resolving hardware and software problems.
• Experience in providing user training and assistance on a variety of routine applications.
• Experience in planning and improving information systems to meet customer requirements.
• Experience in troubleshooting end user computer hardware and software issues.
• Experience in configuring, installing, and maintaining networked systems including hubs, routers, switches, bridges, servers, workstation and mobile device troubleshooting and support.

Benefits

• Paid vacation
• Sick leave
• Holidays
• Telework
• Life insurance
• Health benefits
• Participation in the Federal Employees Retirement System