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Supervisory IT Specialist (CUSTSPPRT)
$145,924 - $191,900/Yr
United States Congress - Washington, DC
posted about 2 months ago
Part-time,Full-time - Manager
Washington, DC
Executive, Legislative, and Other General Government Support
About the position
The Supervisory IT Specialist (CUSTSPPRT) position at the Government Accountability Office (GAO) is responsible for overseeing customer service and support operations for IT technologies used by GAO end-users. This role involves managing federal staff and contract personnel, developing training programs, and ensuring effective communication and collaboration across various departments to enhance the user experience with IT services.
Responsibilities
- Supervise federal staff and oversee contract personnel responsible for customer support and training.
- Develop communication strategies and identify training requirements for new technologies.
- Establish effective working relationships with technical and non-technical staff.
- Oversee the planning and delivery of customer service and support operations.
Requirements
- Must be a U.S. Citizen.
- One year of specialized experience at the MS-I/GS-14 level in the Federal service or equivalent.
- Demonstrated competencies in Attention to Detail, Customer Service, Oral Communication, and Problem Solving.
Nice-to-haves
- Experience in leading customer outreach projects.
- Knowledge of IT service desk operations and user support for disabilities.
Benefits
- Comprehensive benefits package for federal employees.
- Access to a range of benefits designed for federal careers.
