Supervisory IT Specialist (Infrastructure Operations Lead)

$150,405 - $255,000/Yr

United States Government - Washington, DC

Part-time,Full-time - Mid Level

Onsite - Washington, DC

Executive, Legislative, and Other General Government Support

About the position

The Supervisory IT Specialist (Infrastructure Operations Lead) at the Consumer Financial Protection Bureau is responsible for overseeing the day-to-day operational support of the Bureau's IT infrastructure, systems, and end-user services. This role involves leading a team that provides various IT services, ensuring efficient operations, and implementing process improvements to enhance service quality and reduce costs.

Responsibilities

• Serve as the principal lead responsible for the day-to-day operational support of the Bureau's information technology infrastructure, systems, and end-user services.
• Lead the planning, deployment, and operational support for a varied portfolio of IT services including Service Desk, IT Asset Management, Audio Visual Engineering, Unified Communications, Print Services, Infrastructure Audits, Wireless Lines of Service, and Major Incident Management.
• Identify and implement continuous process improvements to enhance quality, efficiency, and reduce costs related to core IT processes.
• Determine IT operations service requirements by analyzing the needs of users and departments.
• Develop and implement documentation requirements for problem resolution and enhance processes and tools to improve systems and application availability.
• Provide timely and accurate communication and coordination of all major incidents that result in outages to business-critical services.
• Work with IT teams and other Bureau divisions to ensure appropriate prioritization for scheduled maintenance and provide leadership in critical issue resolution.
• Serve as Contracting Officer's Representative (COR) or alternate COR.

Requirements

• Must be a U.S. Citizen or U.S. National.
• One year of specialized experience at a level of difficulty and responsibility equivalent to the CN-53 grade level in the Federal service.
• Experience leading a team that provides digital workplace services including service desk, major incident management, asset management, audio/visual, unified communications, and wireless services.
• Experience coordinating IT projects and operational services, including reviewing work products/services, monitoring progress, and providing guidance and feedback to team members.
• Experience managing and overseeing IT programs and activities for staff members with hands-on support for information technology incidents, service requests, deployments, and problem resolution.
• Experience coordinating with other organizations/divisions on matters related to IT programs and activities.

Benefits

• Comprehensive Federal health, vision, dental, life, and long-term care insurance programs.
• Opportunities for development and advancement.
• Challenging and rewarding work benefiting American consumers.