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SUPERVISORY IT SPECIALIST (SYSTEM ADMIN/CUSTOMER SUPPORT)
$107,809 - $140,155/Yr
United States Navy - Halawa, HI
posted about 2 months ago
Part-time,Full-time - Mid Level
Onsite - Halawa, HI
National Security and International Affairs
About the position
The Supervisory IT Specialist (System Admin/Customer Support) will serve as the Branch Chief over the Client Systems Support Branch at the Headquarters US Indo-Pacific Command. This role involves managing IT service delivery, developing processes for video teleconferencing, and advising leadership on emerging IT requirements. The position requires a strong focus on customer support and the integration of various IT systems and agencies.
Responsibilities
- Serve as the Branch Chief over the Client Systems Support Branch.
- Develop, assign, and manage short-term and long-term work for all work centers in the J664 branch.
- Establish processes and procedures that integrate NMCI, DISA, PEO Digital, MPE, and other external agencies involved in IT service delivery.
- Participate in planning meetings and advise leadership on emerging IT requirements for HQ USINDOPACOM operations.
- Ensure all Video Teleconferencing calls are scheduled, tested, and set up on time.
- Procure new technologies and leverage existing technologies to maintain situational awareness reporting for division leadership.
Requirements
- Must be a US Citizen.
- Must have at least one year of specialized experience equivalent to the GS-12 grade level in federal service.
- Experience assisting USINDOPACOM customers to define, validate, and document IT requirements.
- Experience assessing potential impacts of internal or external programs, policy, and/or contract changes regarding NMCI operations and services.
- Experience making changes in work methods or organization to improve work processes and services.
- Experience developing strategies and plans for satisfying customer support requirements.
Nice-to-haves
- Experience in managing human resources in an IT environment.
- Knowledge of cybersecurity policies and practices.
Benefits
- Comprehensive benefits package as a federal employee.
- Relocation expenses reimbursed.
- Cost-of-Living-Allowance (COLA) of 8.90% added to the stated salary.
