Supervisory Medical Support Assistant

$52,802 - $68,644/Yr

United States Department of Veterans Affairs - Temple, TX

Part-time,Full-time - Mid Level

Onsite - Temple, TX

Administration of Human Resource Programs

About the position

The Supervisory Medical Support Assistant (MSA) in the Call Center plays a crucial role in managing administrative and clerical support functions within the Office of Community Care. This position involves collaboration with various healthcare service leaders and serves as a liaison between patients and clinical staff. The incumbent is responsible for overseeing the daily operations of the Community Care department, ensuring compliance with policies, and managing personnel actions for administrative staff.

Responsibilities

• Plan, direct, and control administrative functions in the Office of Community Care.
• Provide administrative and clerical assistance to staff covering the Automated Call Distribution (ACD) Line.
• Manage day-to-day activities of the Community Care department, ensuring policies and procedures are followed.
• Interview and select new administrative employees with AO approval.
• Track progress of new employees and evaluate performance of AMSA and MSA staff.
• Counsel staff when necessary and submit justifications for awards or personnel actions.
• Initiate personnel actions and maintain personnel records.
• Establish performance standards and competencies, complete performance ratings, and write position descriptions.
• Approve and certify timecards, managing overtime and tours of duty.
• Assign and evaluate work to subordinate staff and resolve workplace issues.
• Oversee staff orientation, training, and development of SOPs.
• Participate in performance improvement projects and serve as a representative to Veterans and the public.

Requirements

• U.S. Citizenship is required.
• Six months of experience in clerical, office, customer service, or administrative work.
• Proficiency in written and spoken English is mandatory.
• Ability to serve a probationary period and undergo a background/security investigation.

Nice-to-haves

• One year of specialized experience in a supervisory role focused on customer service in a healthcare environment.
• Experience in managing call center operations and staff training.

Benefits

• 37-50 days of annual paid time off per year (including annual leave, sick leave, and paid Federal holidays).
• Up to 12 weeks of paid parental leave after 12 months of employment.
• Childcare subsidy for eligible employees after 60 days of employment.
• Traditional federal pension and federal 401K with contributions by VA.
• Comprehensive health, vision, dental, and life insurance options.