Supervisory Program Specialist - Temporary NTE 120 days

$129,134 - $167,876/Yr

Department of Veterans Affairs - Atlanta, GA

Full-time - Senior

Atlanta, GA

Administration of Human Resource Programs

About the position

This is a Temporary NTE 120 days detail and may become permanent. This position is the Chief Experience Officer for the Atlanta VAMC. The Office of the Chief Experience Officer is designed to ensure that quality health care and administrative services are provided promptly, courteously, and with a compassionate understanding of Veterans' needs and the needs of those responsible for their care.

Responsibilities

• Work closely with the on-site Veteran Experience Chief, VA Network (VISN 7), and other sites within the Network.
• Oversee activities related to the Patient Experience, including the Atlanta VAMC affiliation to the National roll-out of Patient-Centered Care and Centers for Innovation throughout the HCS.
• Provide leadership with authoritative and objectively based information for making decisions on the programmatic aspects of patient-centered care and patient experience.
• Create an organizational operation and management structure for the HCS to follow.
• Act as the point of contact for the Atlanta VAMC with VACO Employee Engagement Service, the National Center for Organizational Development (NCOD), and the VA Voices program.
• Provide leadership, coordination, and oversight of the organization's Employee Experience program.
• Monitor and determine employee engagement and satisfaction through the Voice of the Employee, All Employee Survey (AES) scores, and other data tools.
• Coordinate, evaluate, and measure data and trends regarding employee satisfaction through national, VISN, and local survey results.
• Utilize All Employee Survey (AES) scores and reports to lead work groups relevant to accomplishing the VA's mission and sustain improved outcomes.
• Delegate authority to and provide general program direction to subordinate service chiefs in various administrative areas and allied health services.
• Determine resource needs and allocation of resources and account for their practical use.
• Exercise supervisory responsibilities and hold subordinate supervisors responsible for the performance of their organizational units.

Requirements

• Must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP).

Nice-to-haves

• Specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation.
• Experience in planning work to be accomplished by subordinates, setting and adjusting short-term priorities, and preparing schedules for completion of work.
• Experience in briefing and advising senior management on agenda issues in preparation for activities and meetings.

Benefits

• Relocation expenses reimbursed.
• May qualify for reimbursement of relocation expenses in accordance with agency policy.