Supervisory Sales Associate (Cosmetics %26 Fragrances) - Full-Time w/Benefits

United States Navy - Pensacola, FL

Full-time - Entry Level

Pensacola, FL

National Security and International Affairs

About the position

The Supervisory Sales Associate will serve as a key representative of the company, responsible for enhancing customer engagement and leading a team to ensure a positive shopping experience. This role involves direct customer interaction, product knowledge, and maintaining store organization while fostering a productive work environment. The associate will also provide training and feedback to team members, ensuring adherence to company standards and promoting a culture of service excellence.

Responsibilities

• Proactively engage and connect with customers.
• Ask questions and listen to customers' needs.
• Direct customers to merchandise and inform them about upcoming events, promotions, and mobile offers.
• Provide premier customer service.
• Cooperate and build positive, inclusive, and respectful relationships.
• Ensure the store is well-organized and visually appealing.
• Cross-sell products and know the layout of the store.
• Make suggestions to customers on the latest trends and current promotions.
• Upsell products and provide product knowledge confidently.
• Process transactions using a Point-of-Sales system, ensuring accurate cash handling.
• Complete various forms of paperwork, reports, and reconciliation.
• Complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed.
• Provide direction on assignments and manage merchandise and inventory.
• Adhere to the assigned work schedule and provide accurate follow-through on work assignments.
• Provide effective leadership and coaching to associates.
• Open and close locations as needed.

Requirements

• 1-2 years of retail or relevant work experience required.
• 1 year of lead or supervisory experience preferred.
• Moderate level of knowledge of products and merchandise.
• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents.
• Basic math functions such as addition, subtraction, multiplication, and division.

Nice-to-haves

• Experience in a supervisory role in retail sales.
• Ability to defuse escalated exchanges and create win-win situations.

Benefits

• Full-time employment with benefits.