Supp Desktop Solutions Sp, Central Staffing

Memorial Hermann - Houston, TX

Full-time - Entry Level

Houston, TX

Hospitals

About the position

The position is responsible for providing end-user support for computer hardware, software, printers, and network connectivity issues at Memorial Hermann Health System. The role emphasizes delivering high-quality service to ensure efficient operations and exceptional experiences for both patients and staff.

Responsibilities

• Provide solutions to end-user hardware, software, and connectivity issues using troubleshooting and technical skills.
• Utilize software tools to automate the installation of operating system images and application software.
• Coordinate walk-throughs with vendors to determine cabling and other IS-related needs.
• Report deployment of spare equipment to Senior or Lead Desktop Solutions Specialist and coordinate the repair of broken equipment.
• Maintain accurate information/data regarding end-user issues within the tracking system and update asset information when equipment is moved, added, or changed.
• Ensure that all information systems products and services meet minimum corporate standards and end-user requirements.
• Adhere to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service.
• Promote individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency.
• Serve as a preceptor, mentor, and resource to less experienced staff.
• Model Memorial Hermann's service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.

Requirements

• Associate's Degree or two years of Information Technology field experience.
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated working knowledge of client applications and deployment tools for operating system images.
• Knowledge of Microsoft operating systems and computer hardware.
• Ability to identify, diagnose, and resolve problems.
• Ability to lift 50 lbs.