Supplier Onboarding and Education Specialist

SAP - Palo Alto, CA

Full-time - Entry Level

Palo Alto, CA

10,001+ employees

Publishing Industries

About the position

The Supplier Onboarding and Education Specialist at SAP plays a crucial role in supporting the onboarding and enablement of trading partners on the SAP Business Network. This position focuses on engaging with trading partners through various outreach methods, ensuring they can successfully transact with their customers. The specialist acts as an ambassador for SAP, utilizing a consultative approach to educate partners about the network's value and best practices, ultimately creating a positive first impression of SAP.

Responsibilities

• Monitors and assists trading partner questions pre & post registration
• Documents all trading partner questions and responses accordingly
• Engages appropriate Support channels to assist trading partners throughout the Enablement Process
• Tracks trading partner questions for proactive team engagement for process and educational materials improvement for increased support
• Assists trading partners in understanding key value adds, comprehends the art of selling value, and adjusts language and approach based on audience
• Knows SAP Ariba and Supplier Enablement Automation features, understands the value of ecommerce and SAP Ariba, and assists in the supplier education process with customer specific training guides
• Proactively escalates issues to manager and project teams
• May assist in trading partner onboarding, which may include outbound calls or emails to Suppliers
• May assist in preparing and delivering the pre & post registration education package
• Leads and supports special projects as assigned

Requirements

• Bachelor's Degree or equivalent
• Strong verbal, written communication, and video presentation skills in English Language
• Fluency in Spanish and/or French a plus
• Strong knowledge of Microsoft Office Suite
• Strong interpersonal and team skills
• Previous experience in customer or project focus and management skills
• Previous experience in meeting expected deadlines and timelines
• Previous experience with supporting or selling a technical or service delivery product
• Previous experience with webinar delivery platforms and/or video production
• Previous exposure to business operation units such as accounts payable, procurement, finance or collections
• Experience with EDI and cXML basics, CIF Catalogs
• Ability to be in-office in-person 3 days a week

Nice-to-haves

• Strong customer service skills
• Ability to work independently and prioritize workload
• Strong problem-solving skills
• Strong attention to detail
• Strong organizational skills
• Proven ability to work with and support team members
• Proven success in ability to work under pressure
• Proven ability to be responsive and proactive

Benefits

• Flexible working models
• Health and well-being programs
• Learning and development opportunities
• Recognition for individual contributions
• Diversity and inclusion initiatives