Supply Chain Analyst

Aston Carter - Boston, MA

Full-time - Entry Level

Boston, MA

Administrative and Support Services

About the position

The Supply Chain Analyst for the Robotics Team will manage sales orders and product lifecycles while ensuring effective communication with stakeholders and customers. This role involves troubleshooting issues, maintaining documentation, and driving operational excellence through key performance indicators (KPIs) and service level agreements (SLAs). The analyst will work closely with various teams, including procurement and logistics, to ensure supply demand readiness and customer satisfaction.

Responsibilities

• Managing sales orders for multiple sites via Oracle EBS
• Managing product lifecycle for multiple parts and communicating status to customers via Agile PLM
• Partnering with procurement finance metering center teams for supply demand readiness
• Communicating sales order status to stakeholders using internal data
• Resolving and troubleshooting customer ticket issues and escalations
• Maintain/update internal documentation for internal training and reference
• Troubleshooting system deficiencies
• Driving operational excellence by contributing to KPIs and SLAs
• Working on sales order bookings: ORACLE, EBS (E-Business Suite) supply chain module
• Managing sales order bookings/exceptions managements
• Customer facing role - working with sim tickets, responding to customer queries/escalations
• Creating accounts for customers
• Acting as a bridge between supply chain team and customer
• Providing information and more visibility to customer based on internal knowledge
• Making decisions for prioritization for tasks
• Working closely with Metering center, eventually need to own communication
• Working with logistics partners on air shipment approvals, or stock movement approvals
• Leveraging SQL to work on day-to-day job

Requirements

• Bachelors degree in Engineering or Transportation/Supply Chain/Operations discipline
• Strong Math Logical Problem Solving skills
• Strong analytical abilities and high proficiency creating and managing advanced models using SQL and Microsoft Excel
• Analyst work background or focus in higher education

Nice-to-haves

• Conceptual understanding of Agile PLM Oracle EBS
• Experience in Hardware spares/ commodities

Benefits

• Diversity and Inclusion initiatives
• Equal opportunity employer
• Accommodations for disabilities