Supply Chain Customer Service Assistant

$43,680 - $52,000/Yr

Kenda Tires - Reynoldsburg, OH

Full-time - Entry Level

Reynoldsburg, OH

Motor Vehicle and Parts Dealers

About the position

At Kenda, we owe our success to one simple fact: We employ the best people in the tire business. Thanks to their hard work and innovation, we've become a leading manufacturer of bicycle, motorcycle, ATV (All-Terrain Vehicle), golf, industrial, light truck, mobility, motorcycle, passenger car, trailer, and utility applications. Since the inception of our company in 1962, we have operated on core values of honesty, innovation, quality, and customer service. In addition to a comprehensive portfolio of Kenda brand retail products, we supply fleet volumes of wheels and tires to some of the largest vehicle manufacturers in the world. Our Reynoldsburg, Ohio, location is the site of Kenda USA, which manages all aspects of Kenda's North American operations. The Supply Chain Customer Service Assistant will help ensure that products move from suppliers to customers. This position is responsible for checking inventory levels, filling orders, ensuring quality of products, preparing invoices, keeping track of pricing and fees, providing appropriate departments with necessary information, and providing resolution for damaged or defective product. The role requires excellent communication skills, organizational skills, and a service-oriented mindset to effectively resolve customer grievances and maintain high levels of customer satisfaction. The assistant will also be involved in reviewing inventory and forecasting to create purchase orders when necessary, keeping track of all containers with items ordered, and continuously updating shipping logs with vessel information. This position is essential in ensuring smooth operations within the supply chain and customer service departments.

Responsibilities

• Check inventory levels and fill orders as necessary.
• Ensure quality of products before shipment.
• Prepare invoices and keep track of pricing and fees.
• Provide necessary information to appropriate departments.
• Resolve issues related to damaged or defective products.
• Review inventory and forecast to create purchase orders when necessary.
• Keep track of all containers with items ordered for Honda through multiple Carrier websites.
• Continuously update ship log with vessel information carrying products, including ETA.
• Provide carrier DOT slips with information to schedule delivery when containers are close to arrival.
• Provide receiving documents to multiple departments and outside partners.
• Provide the warehouse with pick-sheets that need to be shipped.
• Provide the shipping department with a Sales order to invoice once orders are shipped.
• Send Delivery orders to steamship lines when containers are onboard the vessel.
• Create Sales orders from purchase orders sent from aftermarket customers.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent is required.
• Previous customer service experience is highly preferred.
• Previous supply chain or logistics experience is required.
• International shipping experience is a highly preferred.
• Excellent active listening, verbal, and written communication skills.
• Service-oriented and able to resolve customer grievances.
• Excellent organizational skills and attention to detail.
• Knowledge of SAGE100 and WebEDI.
• Knowledgeable in supply chain, international shipping, and customer service.
• Proficient with Microsoft Office Suite or related software.

Nice-to-haves

• Experience with international shipping processes.
• Familiarity with SAGE100 and WebEDI systems.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid holidays
• Sick and vacation time
• Employee purchase pricing on auto, power sport, and bicycle tires