JCPenney - Reno, NV
posted 3 months ago
As a Supply Chain Operations Manager at JCPenney, you will play a pivotal role in leading the department's associates by creating and sharing a common vision and direction that aligns with the organization's strategy. Your primary responsibility will be to communicate effectively and collaborate with managers and associates across various areas to manage and accomplish the operational objectives of the department and the overall unit. You will support and coordinate with managers at all levels to achieve the goals and objectives of the unit and other parts of the supply chain, ensuring that all processes are performed timely, with quality and effectiveness within your area of responsibility. In this role, you will direct your team on activities and processes that enable our strategy of CustomerFirst Service, ensuring that merchandise is delivered to customers accurately and on time, the first time. You will be responsible for planning and managing the programs and activities of the assigned department, ensuring that complex and critical processes and procedures are followed accurately and efficiently on a multi-shift basis to achieve departmental and unit business plans and priorities. You will also be tasked with resolving problems within the assigned department to keep activities on track, referring to appropriate associates for resolution when specialized expertise is required, and initiating crisis management methods if situations arise that could disrupt business operations. Your leadership will involve observing and reviewing associate performance to ensure that procedures and practices are executed appropriately and that all departmental functions are performed effectively and efficiently. You will engage and support associates by providing direction, coaching, feedback, and recognition, while also promoting good communication throughout the assigned department to achieve a thorough understanding of processes and procedures. Additionally, you will build and maintain strong business relationships with external service providers and other industry contacts as part of managing the assigned department.