Supply Chain Operations Specialist III

Cma Cgm - Fort Worth, TX

Full-time - Entry Level

Fort Worth, TX

10,001+ employees

Support Activities for Transportation

About the position

As a Supply Chain Operations Specialist III at CEVA Logistics, you will play a crucial role in providing exceptional operational support within the supply chain environment. Your primary focus will be on coordinating efficient and reliable transportation with various carriers, ensuring that our customers receive superior supply chain services. You will be responsible for developing critical relationships with both internal and external customers, assisting with account management, and maintaining customer profiles, details, and service needs. This position requires you to address complex or escalated customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs. In this role, you will manage document accuracy, which necessitates a complex understanding of customers, carriers, and procedures. You will oversee services that require special or expedited handling, track orders and shipments, and assist with tracing as needed, often involving complex domestic and international operations. You will also process operational data in software systems and applications, identify missing or potential operational or service concerns, and resolve these issues with the appropriate groups. Utilizing databases, logs, and other sources to locate and verify information will be a key part of your responsibilities. Additionally, you will run, analyze, and summarize operational reports and details, presenting this information to co-workers or supervisors as needed. You will interface with airlines, shipping, truck, and related carriers to understand requirements and track shipments or details, as operations are typically complex in nature. Ensuring compliance with company policies and procedures while maintaining a safe and effective work environment will be essential. You will also create and process invoices, review them for operational accuracy, and assist customers with questions and payments as needed.

Responsibilities

• Develop critical relationships with internal or external customers and assist with account management.
• Address complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Manage document accuracy and oversee services that require special or expedited handling.
• Track orders and shipments and assist with tracing as needed, usually more complex, domestic and may involve international operations.
• Process operational data in software systems and applications, identify missing or potential operational or service concerns, and resolve with the appropriate groups.
• Run, analyze and summarize operational reports and details; present information to co-workers or supervisors as needed.
• Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details.
• Ensure compliance with company policies and procedures and maintain a safe and effective work environment.
• Create and process invoices, review for operational accuracy, and work with customers on questions and payment.

Requirements

• High School graduate or GED; Associates Degree or equivalent combination of work experience preferred.
• Two years of specialized logistics or related operations support experience.
• Basic to Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications.
• Ability to prepare operational reports, queries, and service information, as well as quotes and service details.
• Ability to track and trace basic shipments or product, typically domestic and more complex.
• Capable of working with providers, carriers and services in a transportation/logistics environment.
• Able to identify operational delays and communicate and work to resolve potential concerns or delays.
• Operates in a fast pace and changing environment and in both a team and individual contributor environment.

Nice-to-haves

• Experience in a multicultural, global environment.
• Familiarity with logistics software applications.

Benefits

• Competitive Paid Time Off
• 401(k) with company match
• Health insurance
• Employee benefits platform offering discounts on gym memberships and various retail, travel, car, and hospitality brands
• Pet insurance
• Company paid life insurance, accident insurance, short- and long-term disability coverage
• Voluntary benefits including additional life insurance, AD&D coverage, critical illness, identity theft & legal plan
• Flexible Paid Time Off programs including company paid holidays
• Tuition reimbursement program