Cma Cgm - Fort Worth, TX
posted 3 months ago
As a Supply Chain Operations Specialist III at CEVA Logistics, you will play a crucial role in providing exceptional operational support within the supply chain environment. Your primary focus will be on coordinating efficient and reliable transportation with various carriers, ensuring that our customers receive superior supply chain services. You will be responsible for developing critical relationships with both internal and external customers, assisting with account management, and maintaining customer profiles, details, and service needs. This position requires you to address complex or escalated customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs. In this role, you will manage document accuracy, which necessitates a complex understanding of customers, carriers, and procedures. You will oversee services that require special or expedited handling, track orders and shipments, and assist with tracing as needed, often involving complex domestic and international operations. You will also process operational data in software systems and applications, identify missing or potential operational or service concerns, and resolve these issues with the appropriate groups. Utilizing databases, logs, and other sources to locate and verify information will be a key part of your responsibilities. Additionally, you will run, analyze, and summarize operational reports and details, presenting this information to co-workers or supervisors as needed. You will interface with airlines, shipping, truck, and related carriers to understand requirements and track shipments or details, as operations are typically complex in nature. Ensuring compliance with company policies and procedures while maintaining a safe and effective work environment will be essential. You will also create and process invoices, review them for operational accuracy, and assist customers with questions and payments as needed.