Supply Chain Operations Specialist IV

CEVA Logistics - Fort Worth, TX

Full-time - Mid Level

Fort Worth, TX

10,001+ employees

Truck Transportation

About the position

The Supply Chain Operations Specialist IV at CEVA Logistics plays a crucial role in enhancing supply chain services by developing relationships with customers, managing account details, and addressing escalated inquiries. This position requires leadership in training staff, overseeing service processing, and ensuring compliance with company policies. The specialist will also analyze operational reports and communicate effectively with various stakeholders to resolve issues and improve service delivery.

Responsibilities

• Develop critical relationships with internal or external customers and assist with account management.
• Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, and carriers.
• Work with supervisors and trainers to ensure staff are trained and provide assistance and feedback.
• Prioritize and assign work and provide work direction to team members.
• Assist with overseeing the processing of services and customer service commitments.
• Identify and provide services or assist others that require specialized or expedited handling.
• Track orders and shipments and assist with tracing as needed.
• Run, analyze, and summarize more complex operational reports and present information to co-workers or supervisors.
• Prepare information required for quotes or address potential services; provide more complex quotes.
• Communicate with internal and external customers, carriers, and providers on various operational needs.

Requirements

• High School graduate or GED; Associates Degree or equivalent combination of work experience preferred.
• Five years of specialized logistics or related operations support experience.
• Intermediate proficiency in Microsoft Office and job-specific software applications.
• Ability to leverage databases and systems to review and verify logistics and transportation information.
• Capable of preparing complex quotes and service details.
• Ability to track and trace complex and sensitive shipments.

Nice-to-haves

• Experience in a multicultural, global environment.
• Knowledge of operational and support principles in supply chain environments.

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Gym membership
• Paid Time Off
• Health insurance
• Tuition reimbursement program