Supply Chain Operations Specialist IV

Cma Cgm - Miami, FL

Full-time - Mid Level

Miami, FL

10,001+ employees

Support Activities for Transportation

About the position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

Responsibilities

• Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs.
• Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Work with supervisors and trainers to ensure staff are trained, provide assistance and feedback, and complete appropriate forms or documents when required.
• Prioritize and assign work and provide work direction.
• Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
• Identify and provide services or assist others that require specialized or expedited handling.
• Track orders and shipments and assist with tracing as needed; usually sensitive, domestic and may involve international operations.
• Run, analyze, and summarize more complex operational reports and details; present information to co-workers or supervisors as needed.
• Prepare information required for quotes or address potential services; provide more complex quotes.
• Communicate with internal and external customers, carriers, and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assist others on specialized to sensitive needs.
• Ensure compliance with company policies and procedures and operate in a safe and effective work environment; assist others with understanding operational items.

Requirements

• High School graduate or GED; Associates Degree or equivalent combination of work experience, preferred.
• Five years of specialized logistics or related operations support experience.
• Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications.
• Leverages databases and systems to review and verify logistics and transportation information.
• Capable of preparing complex quotes and service details.
• Ability to track and trace complex and sensitive shipments or product.
• Ability to serve as a lead to staff, which includes prioritizing and assigning work.
• Ability to identify and resolve potential operational delays.
• Ability to address and resolve expedited handling or service needs.
• Specialized knowledge of operational and support principles and practices in related supply chain environments.

Benefits

• Competitive Paid Time Off
• 401(k)
• Health insurance
• Employee benefits platform offering discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
• Pet insurance