Supply Chain Operations Specialist IV

Cma Cgm - Miami, FL

Full-time - Mid Level

Miami, FL

10,001+ employees

Support Activities for Transportation

About the position

The Supply Chain Operations Specialist IV at CMA CGM is a leadership role focused on delivering superior supply chain services. This position involves developing critical relationships with customers, managing account details, and overseeing the training and direction of staff. The specialist will also handle complex operational reports and ensure compliance with company policies while addressing customer needs and operational challenges.

Responsibilities

• Develop critical relationships with internal or external customers and assist with account management.
• Address sensitive escalated customer questions and concerns regarding shipments, billing, and services.
• Work with supervisors and trainers to ensure staff are trained and provide assistance and feedback.
• Prioritize and assign work, providing work direction to staff.
• Oversee the processing of services and customer commitments to reflect established company policies and procedures.
• Identify and provide specialized services or assist others with expedited handling.
• Track orders and shipments, assisting with tracing as needed.
• Run, analyze, and summarize complex operational reports and present information to co-workers or supervisors.
• Prepare information required for quotes and address potential services, providing complex quotes.
• Communicate with internal and external customers, carriers, and providers on various operational issues.
• Ensure compliance with company policies and procedures and operate in a safe and effective work environment.

Requirements

• High School graduate or GED; Associates Degree or equivalent combination of work experience preferred.
• Five years of specialized logistics or related operations support experience.
• Intermediate proficiency in Microsoft Office and job-specific software applications.
• Ability to leverage databases and systems to review and verify logistics and transportation information.
• Capable of preparing complex quotes and service details.
• Ability to track and trace complex and sensitive shipments.

Nice-to-haves

• Experience in a leadership role within supply chain operations.
• Knowledge of operational and support principles in related supply chain environments.

Benefits

• Competitive Paid Time Off
• 401(k)
• Health insurance
• Employee benefits platform with discounts on gym memberships and various retail, travel, car, and hospitality brands
• Pet insurance