Supply Chain Operations Specialist IV

Cma Cgm - Norfolk, VA

Full-time - Mid Level

Norfolk, VA

10,001+ employees

Support Activities for Transportation

About the position

The role at CEVA Logistics involves providing leadership in supply chain operations, focusing on delivering superior services to internal and external customers. The position emphasizes relationship building, account management, and ensuring compliance with company policies while fostering a collaborative work environment.

Responsibilities

• Develop critical relationships with internal or external customers and assist with account management.
• Address sensitive escalated customer questions and concerns regarding shipments, billing, and services.
• Work with supervisors and trainers to ensure staff are trained and provide assistance and feedback.
• Prioritize and assign work, providing work direction to team members.
• Oversee the processing of services and customer service commitments according to company policies.
• Identify and provide specialized services or assist others with expedited handling.
• Track orders and shipments, assisting with tracing as needed.
• Run, analyze, and summarize complex operational reports and present information to supervisors.
• Prepare information required for quotes and address potential services.
• Communicate with customers, carriers, and providers on various operational issues.

Requirements

• High School graduate or GED; Associates Degree or equivalent experience preferred.
• Five years of specialized logistics or related operations support experience.
• Intermediate proficiency in Microsoft Office and job-specific software applications.
• Ability to prepare complex quotes and service details.
• Capable of tracking and tracing complex and sensitive shipments.

Nice-to-haves

• Specialized knowledge of operational and support principles in supply chain environments.

Benefits

• Competitive Paid Time Off
• 401(k)
• Health insurance
• Employee benefits platform with discounts on gym memberships and various retail brands
• Pet insurance