Supply Chain Operations Specialist

$71,500 - $153,000/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Supply Chain Operations Specialist at Amazon Web Services (AWS) is responsible for managing and resolving tactical order issues within the supply chain, ensuring operational excellence, and collaborating with various teams to enhance delivery performance. This role requires a strong focus on customer satisfaction, problem-solving, and the ability to navigate complex supply chain challenges while driving innovative solutions.

Responsibilities

• Management and resolution of tactical order issues of all severity levels.
• Communication and status updates to stakeholders regarding their issues.
• Updates to management regarding escalated issues.
• Addressing incoming tactical issues and working on problems affecting delivery performance in assigned clusters.
• Review and management of tactical ticket queue and monitoring of key performance indicators within clusters.
• Acting as a single point of contact into order execution within assigned scope.

Requirements

• Bachelor's degree in Engineering, Math, Business, Supply Chain or other related quantitative discipline.
• 4+ years of experience in program management, process improvement, implementation, risk identification and mitigation, and project execution.
• 2+ years of relevant work experience in supply chain, procurement, planning, manufacturing, finance or related field.
• Experience creating, iterating, and improving end-to-end global supply chains.
• Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer.

Nice-to-haves

• MBA or advanced degree in engineering, operations research, mathematics or other quantitative disciplines.
• Experience with supply chain modeling and other statistical analysis tools.
• Advanced knowledge of data center products and their global supply chains.

Benefits

• Competitive salary ranging from $71,500 to $153,000 per year.
• Comprehensive medical, financial, and other benefits.
• Equity and sign-on payments may be provided as part of the total compensation package.