Supply Chain Process & Operational Excellence Specialist

Celanese - Irving, TX

Full-time

Irving, TX

Chemical Manufacturing

About the position

The Supply Chain Process & Operational Excellence Specialist is responsible for enhancing customer experience quality and cost-to-serve through global and regional initiatives. This role involves leading and participating in projects aimed at improving system and process effectiveness, including training for end-users. The specialist may focus on Customer Services or Logistics & Distribution and may also take on leadership responsibilities within the regional SC CXE team.

Responsibilities

• Investigate and resolve break/fix and system enhancement issues.
• Develop and improve processes related to supply chain operations.
• Lead projects aimed at enhancing productivity and efficiency.
• Identify opportunities for productivity improvements.
• Understand and align with Customer Experience (CE) and Customer Experience Excellence (CXE) strategies.
• Lead the regional SC CXE team and coordinate programs effectively.
• Coordinate e-business initiatives and training programs.
• Manage analytics program coordination.

Requirements

• 5-7 years' experience in Customer Service or Logistics & Distribution.
• Advanced knowledge of SAP ERP system and SD module.
• Understanding of the Order-to-Deliver process.
• Intermediate knowledge of the Invoice-to-Cash process.
• Advanced project management and change management skills.
• Proven leadership in completing regional projects or process improvements.
• Systematic and end-to-end problem-solving approach.
• Strong numeracy and analytical skills.
• Effective communication skills across multiple organizational levels.
• Professional communication with internal and external stakeholders.
• Fluency in written and spoken English.

Nice-to-haves

• 2-3 years' experience in a people leadership role.
• Experience in a related supply chain discipline.
• Knowledge of SAP ERP MM module.
• Understanding of the Contract-to-Price process.
• Familiarity with the Procure-to-Pay process.
• Knowledge of the Plan-to-Produce process.
• Experience or certification in LEAN and Six Sigma.
• Demonstrated CE leadership competencies.
• Flexibility to work late when needed.
• Willingness to accept assignments based on business requirements.