Supply Chain Quality Assurance Team Member

Lowe's - Ennis, TX

Full-time - Entry Level

Ennis, TX

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Supply Chain Quality Assurance Team Member at Lowe's, you will play a crucial role in ensuring that customer orders are fulfilled according to the highest quality standards. This position involves performing inspections of products prior to their delivery to customers, documenting results in accordance with established procedures, and ensuring that products meet or exceed customer expectations. You will be responsible for researching and resolving inventory discrepancies, as well as addressing issues related to cancelled picks and picks on hold. Your role will also include monitoring the Flatbed Fulfillment Center (FFC) shrink daily and providing key information to the FFC Operations Support Supervisor. In addition to these responsibilities, you will communicate compliance issues to the FFC Operations Support Supervisor and report any Warehouse Management System (WMS) issues that impact day-to-day operations. You will conduct audits across the facility to ensure that correct processes are utilized, recording any inaccuracies and providing feedback to the FFC Operations Support Supervisor. Your collaboration with supervisors and associates will be essential in correcting errors and delivering coaching and feedback related to quality performance and safe behaviors. Furthermore, you will be tasked with identifying and resolving any safety issues on the floor, notifying the appropriate parties for resolution when necessary. Other quality assurance duties may be assigned as needed. This position requires a commitment to maintaining high standards of quality and safety within the warehouse environment, ensuring that all operations align with Lowe's commitment to customer satisfaction and operational excellence.

Responsibilities

• Ensures customer orders are fulfilled per quality guidelines performing inspections of products prior to delivery to customers and documenting results in accordance with established procedures.
• Ensures products meet the highest standards of quality and customer expectations, if not exceeded.
• Researches and resolves inventory discrepancies.
• Researches and resolves cancelled picks, picks on hold, and other applicable duties.
• Researches and monitors Flatbed Fulfillment Center (FFC) shrink daily providing key information to FFC Operations Support Supervisor.
• Communicates compliance issues to FFC Operations Support Supervisor.
• Reports WMS issues impacting day-to-day operations and optimization troubleshooting and providing support to resolve issues in a timely manner.
• Audits processes across the facility ensuring correct processes are utilized, recording inaccuracies, and providing information to the FFC Operations Support Supervisor.
• Conducts audits on shipments and warehouse cycle schedules.
• Works closely with supervisors and associates to correct errors.
• Delivers coaching and feedback to team members related to quality performance and safe behaviors.
• Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary.
• Performs other quality assurance job duties as assigned.

Requirements

• High School diploma or GED.
• 2 years' experience in quality assurance and distribution center operations.
• Basic math and reading comprehension skills.
• Basic computer skills including a working knowledge of Microsoft Office.
• Experience with software applications such as Excel, Access, and WMS.
• Experience using troubleshooting processes to resolve problems.

Nice-to-haves

• Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Paid time off
• Employee discount programs
• Tuition reimbursement
• Professional development programs