Supply Chain Training Manager

$69,900 - $116,500/Yr

US Foods Holding - Fife, WA

Full-time - Mid Level

Fife, WA

Merchant Wholesalers, Nondurable Goods

About the position

The Supply Chain Training Manager at US Foods, Inc. is responsible for overseeing all aspects of training for new Selectors and Drivers within the warehouse environment during their initial 90 days of employment. This role is crucial in ensuring that new hires are effectively onboarded and integrated into the company culture while meeting productivity and safety standards. The Training Manager will lead a team of Trainers and New Hires through a structured onboarding process, which includes both classroom and on-the-floor training. The position requires a strong focus on performance metrics, including productivity, quality, reliability, safety, and retention, to measure the success of the training program. In this role, the Training Manager will direct and coordinate all training activities, including scheduling resources, conducting training sessions, and performing observations. They will act as a Subject Matter Expert (SME) on processes and milestones, ensuring that training is aligned with operational goals. The Training Manager will provide actionable feedback and coaching to both Trainers and Associates, fostering a culture of continuous improvement and engagement throughout the onboarding process. Additionally, the Training Manager will analyze and track performance data to ensure that training expectations are met and will collaborate with various stakeholders, including the Vice President of Operations, HR, and Field Market Trainers, to identify coaching opportunities and improve performance. The role also involves regular inspections of the facility for safety hazards and maintaining the physical condition of the warehouse and its equipment. The Training Manager will perform other duties as assigned by the manager, ensuring a comprehensive approach to training and development within the organization.

Responsibilities

• Owns all warehouse training (classroom & floor) for new Selectors & Drivers during the first 90-days of employment.
• Leads a team of Trainers & New Hires through a multi-week onboarding period as measured by various indicators (productivity, quality, reliability, safety, culture integration, job knowledge, retention).
• Directs and coordinates all aspects of onboarding and training including scheduling/assigning resources, conducting classroom & floor training, performing observations, acting as SME on process & milestones and metric tracking/success measurements.
• Provides actionable performance, behavioral feedback and coaching in both classroom and on the floor environments.
• Facilitates mentoring of new Selectors & Drivers to drive engagement through the onboarding process.
• Analyzes and tracks weekly Trainer's & Associate's performance (30/60/90-day milestones) to ensure expectations are met.
• Collects data to determine safety, effectiveness, retention, and sustainability of training for the continuous improvement of the program.
• Serves as a point of contact and collaborator for Field Market Trainers.
• Ensures both new and existing Associates are safely following preferred plays while meeting productivity goals.
• Partners with Vice President Operations, Directors, HR, Field Market Trainers, Supervisors and Managers to regularly check progress and performance of new selectors to uncover coaching opportunities and identify steps to improve performance.
• Reports out performance and retention data to Vice President Operations & HR while providing training recommendations and strategies based on trends.
• May consult in the interview, hire, performance review, discipline, and termination process in collaboration with the Vice President of Operations & HR to ensure all training needs are aligned, relevant, and delivered as expected (as needed).
• Regularly inspects facility for safety hazards and either resolves them or reports them to the safety manager as appropriate.
• Jointly accountable (with warehouse leadership) for maintaining the physical condition of the warehouse and its equipment.
• Performs other duties as assigned.

Requirements

• Minimum of two years training/facilitation experience is required, preferably in a Supply Chain and/or Warehouse environment.
• Minimum of one year experience overseeing a workforce is required.
• Prior experience and/or leadership/direct supervision in a Supply Chain/Warehouse environment is preferred.
• High School diploma or equivalent required, college degree strongly preferred.
• Strong facilitation, leadership, communication, engagement, and development skills.
• Ability to compile and interpret operational metrics.
• Broad knowledge of warehouse operations, methods, and procedures.
• Strong computer skills with proficiency in PowerPoint, Word & Excel (Access preferred).
• Familiarity with inventory control, OSHA, HAACP and other regulatory requirements is preferred.
• Ability to frequently lift from 10 - 100 lbs.

Nice-to-haves

• PIT experience preferred, not required.

Benefits

• Employee stock purchase plan
• Disability insurance
• Health insurance
• Paid time off
• Life insurance
• Retirement plan