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Support Analyst
$63,253 - $72,800/Yr
Global It Resources - Seattle, WA
posted 2 months ago
Full-time - Entry Level
Seattle, WA
About the position
The Support Analyst position at Global IT Resources, Inc. focuses on providing operational assistance for daily IT hardware support tickets, ensuring that computer hardware remains functional and efficient. This role is essential for maintaining the organization's IT support services and requires a strong proficiency in managing desktop and end-user computing devices.
Responsibilities
- Provide operational assistance for daily IT hardware support tickets.
- Ensure computer hardware remains operational and efficient.
- Troubleshoot Windows and iGel operating systems.
- Deliver deskside hardware and software support.
- Build strong relationships with clients to understand their needs and provide tailored technical solutions.
Requirements
- Proficient in managing desktop and end-user computing devices.
- Hands-on experience in hardware and software support.
- Expertise in troubleshooting Windows and iGel operating systems.
- Strong relationship-building skills with a focus on client needs.
Benefits
- Competitive hourly pay ranging from $30.41 to $35.00 per hour.
- Full-time contract position with expected 40 hours per week.
