Support Associate - Part Time

Belk Stores Of Virginia - Winchester, VA

Part-time - Entry Level

Winchester, VA

About the position

At Belk, we have a vision to reimagine the department store. As a Support Associate, you will play a crucial role in providing outstanding customer service to each and every customer. This position requires a passion for retail and fashion, the ability to adapt to change efficiently, and a commitment to continually learning about Belk's merchandise and industry technology. You will ensure that new receipts are merchandised in a way that aligns with our brand, appeals to our customers, and encourages purchases. Most importantly, you will work closely with a team that cares for our customers in an environment where we thrive by winning together. Your responsibilities will include proactively greeting and engaging customers warmly and with a smile, supporting the store to meet or exceed its customer service goals, and handling each customer transaction in a professional and friendly manner. You will thank each customer by name following a purchase and offer assistance proactively without prompt. Utilizing suggestive selling techniques with all customers is essential, as is meeting or exceeding solicitation goals for the Belk credit Rewards program and Clienteling goals where applicable. You will need to understand the Store Assortment for your assigned department, as well as inventory available at other stores and on belk.com. The role also involves using mobile devices to complete sales, digital computer-based Point-of-Sale systems, and the Belk App to enhance the customer shopping experience. Maintaining Belk's professional dress standards and appearance, as well as ensuring the floor and stock areas are consistent with store standards, are also key aspects of this position. You will support the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner, and follow procedures for all systems including counts, markdowns, re-tickets, and inventory control. Compliance with store policies regarding attendance and tardiness is expected, and you may be asked to accept additional duties during busy times as requested by the Sales Team Manager.

Responsibilities

• Proactively greet and engage customers warmly and with a smile
• Support the store to meet or exceed its customer service goals
• Handle each customer transaction in a professional and friendly manner
• Thank each customer by name following a purchase
• Offer assistance to the customer proactively and without prompt
• Use suggestive selling techniques with all customers
• Meet or exceed solicitation goal for Belk credit Rewards program
• Meet or exceed Clienteling goals, where applicable
• Understand Store Assortment for assigned department and inventory available at other stores and on belk.com
• Use mobile devices to complete a sale where applicable
• Use digital computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience
• Use the Belk App and inform customers about the Belk App to enhance their shopping experience
• Use the Belk website to look up merchandise and complete in-store orders for customers
• Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks
• Maintain Belk professional dress standards and appearance
• Maintain floor and stock areas consistent with store standards
• Support the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner
• Follow the ROCC the Dock process
• Ensure timely set-up including signage for promotional events
• Follow procedures for all systems including counts, markdowns, re-tickets and inventory control
• Comply with store policies including attendance and tardiness
• Accept additional duties or share responsibilities during busy times as requested by Sales Team Manager
• Assist Operations teams with all non-sell duties as assigned by Sales Team Manager

Requirements

• No education requirement
• Experience in retail preferred
• Excellent communication skills
• Ability to use and learn industry technology preferred