Belk Stores Of Virginia - Winchester, VA
posted 2 months ago
At Belk, we have a vision to reimagine the department store. As a Support Associate, you will play a crucial role in providing outstanding customer service to each and every customer. This position requires a passion for retail and fashion, the ability to adapt to change efficiently, and a commitment to continually learning about Belk's merchandise and industry technology. You will ensure that new receipts are merchandised in a way that aligns with our brand, appeals to our customers, and encourages purchases. Most importantly, you will work closely with a team that cares for our customers in an environment where we thrive by winning together. Your responsibilities will include proactively greeting and engaging customers warmly and with a smile, supporting the store to meet or exceed its customer service goals, and handling each customer transaction in a professional and friendly manner. You will thank each customer by name following a purchase and offer assistance proactively without prompt. Utilizing suggestive selling techniques with all customers is essential, as is meeting or exceeding solicitation goals for the Belk credit Rewards program and Clienteling goals where applicable. You will need to understand the Store Assortment for your assigned department, as well as inventory available at other stores and on belk.com. The role also involves using mobile devices to complete sales, digital computer-based Point-of-Sale systems, and the Belk App to enhance the customer shopping experience. Maintaining Belk's professional dress standards and appearance, as well as ensuring the floor and stock areas are consistent with store standards, are also key aspects of this position. You will support the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner, and follow procedures for all systems including counts, markdowns, re-tickets, and inventory control. Compliance with store policies regarding attendance and tardiness is expected, and you may be asked to accept additional duties during busy times as requested by the Sales Team Manager.