Ooma - Boca Raton, FL
posted 5 days ago
The Ooma Support Desk Analyst I serves as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitating internal and external escalations as necessary. This role is designed for individuals with a strong interest in assisting others, a technical aptitude, and a commitment to outstanding customer service. The analyst will engage with customers to resolve issues, educate them on products, and ensure a high-quality level of support.