Support Developer, Microservices, .NET, Angular

$130,000 - $150,000/Yr

Wellfit Technologies Inc. - Irving, TX

Full-time - Entry Level

Remote - Irving, TX

About the position

The Support Developer at Wellfit plays a crucial role in resolving technical issues, ensuring system stability, and enhancing the performance of the company's fintech products. This position involves collaboration with cross-functional teams, including DevOps and Engineering, to troubleshoot, conduct root cause analysis, and implement minor code enhancements. The role is essential for maintaining system uptime and supporting customer-facing platforms.

Responsibilities

• Diagnose, troubleshoot, and resolve application and system issues, ensuring minimal downtime and maximum efficiency.
• Collaborate with the Support Architect to provide technical solutions and root cause analysis for escalated support issues.
• Develop, test, and implement bug fixes, patches, and minor feature enhancements.
• Write scripts and automation tools to streamline support processes and improve response times.
• Support continuous improvement efforts by identifying recurring issues and developing long-term solutions.
• Assist in the monitoring and maintenance of cloud infrastructure and services, ensuring system health and performance.
• Participate in post-mortem investigations and create documentation of incidents and solutions for future reference.
• Provide regular reports on support ticket trends and resolution metrics to the Support Architect.
• Collaborate with the QA team to replicate and test bugs, ensuring resolutions meet quality standards.
• Maintain a strong understanding of Wellfit's tech stack, including .NET, Kubernetes, Docker, and cloud services (Azure).
• Contribute to the documentation of systems, processes, and troubleshooting guides for the broader support and engineering teams.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 2+ years of experience in software development, IT support, or a similar role.
• Proficiency in .NET, SQL, and scripting languages (e.g., Python, PowerShell).
• Experience with cloud platforms, especially Azure.
• Strong understanding of RESTful APIs and microservices architecture.
• Familiarity with containerization tools such as Docker and Kubernetes.
• Ability to troubleshoot complex system issues across the stack (application, database, infrastructure).
• Strong problem-solving skills and a solution-oriented mindset.
• Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.

Nice-to-haves

• Experience with Jira for ticketing and issue tracking.
• Familiarity with automation tools and CI/CD pipelines.
• Knowledge of payment systems or fintech applications is a plus.
• Prior experience in customer-facing support roles.

Benefits

• Hybrid working model
• Medical, Dental and Vision coverage
• Paid time off
• 401k with up to 4% matching
• Opportunity to drive innovation in payments as Wellfit becomes a leading payment facilitator
• Access to cutting-edge technologies and tools to drive innovation