United Airlines - Arlington Heights, IL

posted 3 days ago

Full-time - Entry Level
Arlington Heights, IL
Air Transportation

About the position

This position in United Airlines' Digital Technology Command Center involves providing 24/7 operational support through proactive monitoring. The role is part of the Application Recovery Team (ART) and focuses on ensuring the performance and availability of digital channels and production environments, including various operating systems and cloud services. The position requires managing alerts, troubleshooting issues, and collaborating with cross-functional teams to maintain system stability.

Responsibilities

  • Provide 24/7 operational support via proactive monitoring.
  • Monitor application performance and availability for digital channels and production environments.
  • Manage alerts and incidents to prioritize and address high-impact scenarios quickly.
  • Correlate events from various tools to assess impact levels.
  • Support system administration for Windows and UNIX/Linux environments.
  • Troubleshoot issues in cloud, virtualization, middleware, database, storage, and backup areas.
  • Respond to alerts from enterprise monitoring tools and escalate issues as needed.
  • Identify and resolve application functionality issues and abnormalities in digital channel performance.
  • Follow ITIL Service Management practices for change, incident, and problem management.

Requirements

  • Associate degree or 2 years of relevant work experience in Information Technology or computer science.
  • 2 years of experience in an operational support role.
  • Experience with application performance tools and monitoring for enterprise websites and mobile channels.
  • Intermediate systems administration experience in Unix/Linux, AWS, and Windows server environments.
  • Strong knowledge of ITSM Service Management best practices.
  • Excellent written and communication skills.
  • Ability to correlate issues, assess impact, and escalate unresolved issues in a timely manner.
  • Ability to work with IT Command Center and other support teams to resolve high-impact incidents.

Nice-to-haves

  • Familiarity with incident ticketing systems like ServiceNow.
  • Experience with enterprise monitoring tools such as Big Panda, Datadog, AppDynamics, Dynatrace, Quantum, and SCOM.
  • Knowledge of middleware components like Messaging technology, Weblogic, Websphere, and DataPower.

Benefits

  • Competitive benefits package including parental leave and 401k.
  • Employee-run Business Resource Group communities.
  • Privileges like space available travel.
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