Support Engineer Power BI

$69,000 - $80,000/Yr

Blueprint Technologies - Bellevue, WA

Full-time

Hybrid - Bellevue, WA

National Security and International Affairs

About the position

The Support Engineer for Power BI at Blueprint Technologies is responsible for providing expert support to customers on Azure database issues, particularly focusing on Power BI and associated technologies. This role involves troubleshooting customer-reported issues, performing root cause analysis, and facilitating communication between end users and engineering teams to ensure effective solutions are delivered within defined service level agreements (SLAs). The position requires strong technical skills, excellent communication abilities, and a commitment to customer satisfaction.

Responsibilities

• Provide expert support to customers on Azure database issues, focusing on Power BI and associated technologies.
• Work on support tickets and resolve customer-reported issues during customer meetings.
• Perform root cause analysis, troubleshooting, and detailed technical error analysis to provide effective solutions within defined SLAs.
• Act as a bridge between end users and engineering teams, facilitating clear communication to troubleshoot and resolve issues.
• Communicate complex issues in a straightforward manner, ensuring customers are well-informed and satisfied with the support process.
• Write and present detailed technical emails, providing clarity and professionalism in customer interactions.
• Collaborate with cross-functional teams to escalate and de-escalate issues as needed, and work closely with team members to improve customer support processes.

Requirements

• 5-10 years in technical support or database management.
• 5 years of experience with Power BI.
• 5 years of experience with Azure Fundamentals.
• Experience with Microsoft Fabric.
• Knowledge of Power BI Desktop, Power BI Service, Power BI administration, and gateways.
• Experience with SSRS, SSAS, and SSIS is advantageous.
• Excellent written and oral communication skills, with the ability to communicate clearly and professionally with customers.
• Strong ability to analyze and interpret technical errors, conduct root cause analysis, and resolve issues.
• Proven experience in customer support, with the ability to handle escalations, cross-team collaboration, and technical troubleshooting.

Benefits

• Medical, dental, and vision coverage
• 401k program
• Competitive PTO offerings
• Parental Leave
• Contribute to one of our Employee Affinity Groups
• Opportunities for professional growth and development