Nic Info Tek - Charlotte, NC
posted 9 days ago
The Support Engineer role focuses on providing high-level technical support for Azure SQL Cloud services, specifically MySQL and PostgreSQL. The Embedded Escalation Engineer (EEE) will work closely with the Customer Service and Support (CSS) team to manage customer-reported incidents, ensuring timely resolutions and high customer satisfaction. This position requires strong problem-solving skills and the ability to engage with both customers and product teams to drive support incident resolution.