Five Below - Shawnee, KS
posted 2 months ago
At Five Below, the Support Lead plays a crucial role in ensuring that the store operates smoothly and efficiently under the guidance of the Store Manager and Customer Service Manager. This part-time position is designed for individuals who are passionate about customer service and are eager to contribute to a fun and energetic work environment. The Support Lead is responsible for overseeing the front end operations, ensuring that all associates are engaged in providing exceptional customer service, and maintaining the overall cleanliness and organization of the store. This role requires a proactive approach to driving sales and achieving key performance indicators, while also fostering a positive atmosphere for both customers and team members. The Support Lead is expected to model leadership behaviors and act as a manager on duty during their shifts. This includes training and developing associates, managing cash handling procedures, and ensuring compliance with company policies and procedures. The Support Lead will also be involved in various operational tasks such as opening and closing the store, managing payroll processes, and assisting with merchandising. The ideal candidate will have a strong focus on customer satisfaction and will be committed to creating a WOW experience for every guest that walks through the door. In addition to these responsibilities, the Support Lead will be instrumental in driving store sales through various initiatives, including participating in Five Below services such as ear piercing and online order pickups. This position is perfect for individuals who thrive in a fast-paced environment and are looking to grow their careers within a company that values creativity, teamwork, and a fun workplace culture.