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Five Below - Paris, TX
posted 2 months ago
About the position
The Support Lead at Five Below plays a crucial role in ensuring exceptional customer service and operational efficiency within the store. This part-time position involves overseeing daily activities, training crew members, and managing store operations, all while fostering a positive and energetic work environment. The Support Lead is responsible for driving sales, maintaining store standards, and supporting the onboarding of new associates, contributing to the overall success of the store.
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers.
- Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
- Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
- Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
- Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
- Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
- Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
Requirements
- High School Graduate or equivalent
- Minimum 1 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
Nice-to-haves
- College experience preferred
