Veeva Systems - Columbus, OH
posted 4 months ago
The Support Operations Analyst at Veeva Systems plays a crucial role in enhancing the efficiency and effectiveness of the Support team by providing data-driven insights and analytics. This position is designed for individuals who are passionate about data and its impact on business operations. The analyst will work closely with the Senior Support Leadership across all global regions, acting as the primary point of contact for all data-related requests within the Support function. This role requires a deep understanding of Support data analytics, enabling the analyst to provide strategic insights into key performance indicators (KPIs) that drive the success of the Support team. In this role, the analyst will be responsible for creating and maintaining operational dashboards that utilize creative visualizations to represent Support data in a clear and effective manner. This includes developing a metrics library that defines how various KPIs are calculated, ensuring consistency and clarity in reporting. The analyst will also need to familiarize themselves with the support tools and processes, understanding how these elements influence the data that flows into analytics. Validation of reporting will be a key task, requiring a combination of analytical skills and knowledge of support tools. Additionally, the Support Operations Analyst will conduct ad-hoc reporting and analysis to support both internal and external business requests, showcasing their ability to analyze and interpret data for various Support teams. This position is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the overall success of the organization by leveraging data to inform decision-making and improve operational performance.