Support Operations, Manager (People Leader)

Capital One - Richmond, VA

Full-time - Mid Level

Richmond, VA

Credit Intermediation and Related Activities

About the position

The Support Operations Manager at Capital One is a leadership role focused on managing teams that provide technology support operations. This position emphasizes IT service management principles, including end user support, incident management, change management, and compliance with corporate policies. The manager will lead and develop teams to enhance business growth and operational efficiencies while ensuring a positive end user experience.

Responsibilities

• Manage teams providing technology support operations in areas such as end user support and IT incident management.
• Lead and develop teams to support business growth and service goals.
• Ensure compliance with corporate policies, standards, and security regulations.
• Drive operational efficiencies to improve the end user experience.
• Collaborate effectively with peers and influence leadership.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 2 years of experience in managing IT projects or operations teams.
• At least 3 years of technical operations experience.
• At least 3 years of experience in people management.
• At least 3 years of experience in IT systems and infrastructure.
• At least 3 years of experience with desktop platforms and operating systems.

Nice-to-haves

• Bachelor's or Master's Degree in Business, Information Systems, or Computer Science.
• At least 5 years of experience in people management.
• At least 5 years of experience in project management (planning, executing, tracking).
• At least 5 years of experience with IT systems and infrastructure.
• At least 3 years of experience with incident management using ServiceNow.
• ITIL Certification.
• At least 4 years of experience with defining, implementing, and leveraging process management functions.

Benefits

• Health insurance
• Comprehensive benefits package supporting total well-being.