Support Project Coordinator

$57,699 - $68,682/Yr

Northwest Center - Arlington, VA

Full-time - Entry Level

Arlington, VA

Social Assistance

About the position

The Support Project Coordinator at Northwest Center operates in a dynamic corporate environment, providing exceptional customer service across various program divisions. This role involves independent work, effective communication with stakeholders, and managing multiple requests while ensuring client satisfaction. The position requires adaptability to support different organizations and uphold their unique expectations and policies.

Responsibilities

• Serve as the initial point of contact for customer requests and facilitate coordination.
• Manage ticket queue for incoming requests, ensuring proper routing to appropriate resolver.
• Maintain service level agreements regarding response time and ticket completion.
• Provide administrative support for multiple service lines, creating project files and ensuring proper formatting.
• Support ordering of workspace products and furniture, coordinating delivery with vendors.
• Schedule and deploy vendors to ensure timely delivery and completion of request tickets.
• Use internal tools to understand deployment schedules and notify customers of expected completion dates.
• Manage customer-facing inboxes, directing inquiries to the appropriate party or responding as needed.
• Provide timely responses to customer and vendor inquiries, work requests, and concerns.
• Collaborate with a dispersed team and stakeholders to ensure excellent customer service.
• Coordinate with customers and PPM team to provide resources and solutions amidst ambiguity.
• Utilize Smartsheet to maintain data accuracy and gather missing information.
• Update systems of record with new information from audits and completed projects.
• Assume day-to-day responsibility for successful task completion, working independently as needed.
• Proactively identify tasks requiring attention and prioritize workload appropriately.
• Assist vendor partners with program initiatives and process updates.
• Model professionalism and company values.
• Contribute to team development by providing job training and mentorship to new employees.
• Assist with new tasks, processes, or projects to support evolving team requirements.

Requirements

• High School Diploma or GED required; Associate or Bachelor's degree preferred.
• Minimum 2 years of customer service, real estate/facilities, or administrative support experience.
• Advanced knowledge of Microsoft Windows, Excel, Adobe, and Outlook email.
• Excellent customer service skills and ability to multi-task in a fast-paced environment.
• Strong written and verbal communication skills with all levels of management and stakeholders.
• Strong attention to detail and focus on execution.
• Ability to manage complexity and distill information effectively.
• Project management skills to lead multiple high-profile projects simultaneously.
• Ability to work independently and in teams based on project assignments.
• Understanding and adherence to Northwest Center and Amazon policies and procedures.
• Flexibility to work in a fast-moving environment.
• Strong conflict resolution and problem-solving skills.

Nice-to-haves

• Experience in a creative team environment.
• Familiarity with Smartsheet or similar project management tools.

Benefits

• Competitive and affordable Medical, Dental, Vision, Disability, and Life Insurance.
• 17 Accrued Paid Time Off Days Annually.
• 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave.
• Retirement 401(K) with a company match.
• SmarTrip Card or Parking reimbursement of up to $153 per month.
• Employment Assistance Program (EAP) via Spring Health.
• Mental Wellness Program including six free therapy sessions per year.
• Opportunity for career development with NWC Mentorship Match program.
• Physical Wellness Reimbursement Program - $25/month.
• Student Loan Contribution Program - $50/month.
• Pet Insurance Discount Program.